1. Introduction
Dhyan Traders (“we”, “our”, “us”) operates the website dhyantraders.in (the “Website”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Website, contact us, or request a quote.
By using our Website, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name
- Phone number
- Email address
- Company or business name (if applicable)
- Project details, product interest, quantity, and delivery location submitted through our quote or contact forms
- Any messages you send to us via forms, email, phone, or WhatsApp
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time spent on pages, and referring website
- Cookies and similar technologies (see Section 6)
3. How We Use Your Information
We use your information to:
- Respond to your inquiries and quote requests
- Provide product information, pricing, and consultation
- Process and deliver your orders
- Communicate about your orders, deliveries, and after-sales support
- Improve our Website, products, and services
- Send promotional messages only where you have agreed to receive them
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
4. Sharing of Information
We may share your information only:
- With delivery partners and logistics providers, to fulfil your orders
- With brands or manufacturers, where needed to process warranty or product claims
- With service providers who help us run the Website (such as hosting, email, and analytics providers), under confidentiality obligations
- When required by law, court order, or a government authority
- To protect the rights, property, or safety of Dhyan Traders, our customers, or others
5. Data Retention
We retain personal information only for as long as needed to fulfil the purposes described in this policy, or as required by law (including tax and accounting records). Enquiry data that does not lead to a transaction is reviewed periodically and deleted.
6. Cookies
Our Website may use cookies to improve browsing, remember preferences, and understand site traffic. You can disable cookies through your browser settings; some features of the Website may not work properly if you do so.
7. Third-Party Links
Our Website may contain links to third-party websites, including brand websites and social media. We are not responsible for the privacy practices of those sites.
8. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
You may request to access the personal information we hold about you, correct inaccurate or incomplete information, request deletion of your information (subject to legal obligations), or withdraw consent to marketing communications at any time.
To make a request, contact us at dhyantraders47@gmail.com or call 8129906637.
10. Children’s Privacy
Our Website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date revised.
12. Contact Us
Dhyan Traders
Cheraman Masjid Plaza, Kodungalloor PO
Thrissur, Kerala, India – 680664
Phone / WhatsApp: 8129906637
Email: dhyantraders47@gmail.com